Agile Business Process Outsourcing (BPO)
compatible with phone, e-mail, chat, back office activity
and other interactive vehicles supplemented with quality '
agent pools exclusively comprised of employees located in the domestic United States
Dynamic software platforms and applications to identify
and implement technological and procedural improvements
within your business to increase efficiency and decrease costs
Everything as as service
accelerates the transformation of your business by
combining intelligent infrastructure with collaborative consulting
Distinctive Business Advantage
outsource your workflow
Mass Markets specializes in business and consumer inbound and outbound multi-media customer
interactions. Outsource your sales, customer service, lead generation and chat or e-mail
requirements to overcome limitations and improve performance within your business. We live
in the workflow and are revenue centers.
leverage our paas
Mass Markets provides and develops a wide range of enterprise software
Platforms-As-a-Service (PAAS) and API integrations to create new possibilities
for your organization. Clients enjoy a fast and successful implementation of new
and/or improved technological products and services. Mass Markets launches in weeks
what takes most companies many quarters to accomplish.
Mass Markets is end to end. We provide technology, human resources, business process
support, analytics, consulting expertise and more. Our unique Anything As-a-Service (XAAS)
offering allows our partners to fully and immediately capitalize on business acceleration
in a fraction of the time compared to traditional captive deployment without compromising
stepping stone your career
Mass Markets’ most important resource is our employees. We believe that every employee should
have the opportunity to own an interest in our company. Clients can benefit immensely from the
“skin in the game” mentality among the ranks of Mass Markets employees, while those dedicated
to our company can truly share in the success they help create.
All four Mass Markets facilities have recently been remodeled to
promote and maintain our position as a competitive and innovative industry leader.